退款政策

Returns & Refunds Policy At FurComfort, we want you and your furry companions to love every purchase. If you are not completely satisfied with your order, we are here to help. 30-Day Return Window You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, unwashed, free of pet hair, and in the same condition that you received it, with original tags and packaging intact. How to Initiate a Return To start a return, please contact our support team at support@furcomfort.us with your order number, reason for return, and clear photos if the item is damaged or defective. Please do not send your purchase back to the manufacturer or the address on the parcel before receiving our return confirmation and instructions. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right with a replacement or full refund. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–7 business days. Please note that return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.